Customer Care

At LightLady Studio, we work hard to ensure that all our customers are satisfied with our products and level of service. Questions, comments and product inquiries are welcomed.


Shipping

Standard shipping in the United States is FREE.  LightLady Studio determines which carrier will be used.  If you have a carrier preference, you are more than welcome to request the specific carrier but we reserve the right to charge for any amount over a reasonable and customary shipping charge.

Shipping charges will be added to all international orders.  International customers, we will contact you through email for your exact shipping rate when your order is placed. **Please note all fixtures are wired according to US standards and may not be appropriate for areas outside of the United States.

Most items ship within one week (or less) of purchase. 

Larger boxes (12" and up) are shipped by Fed Ex Ground or UPS Ground.  Smaller items ship US Postal.

Expedited shipping (2-day, overnight) is available. We'd be glad to quote a price for you--extra charges apply.

International customers--  Most international items are shipped by United States International Postal Priority.  At your request, we can ship by other carriers but from our experience, US International Priority beats the other rates by far.  Please be aware our products are wired for the North American market. It is the customer's responsibility to find out what your electrical requirements and codes are.  LightLady Studio is not responsible for customs fees incurred.  The customer assumes responsibility for any additional charges on rejected packages.


Returns

If you're not happy with your light fixture, we'll replace it or return your money. Simply contact us at cherie@lightladystudio.com.

If a light fixture fails, be sure to take a picture of the defective fixture and send it to us. We are unable to replace fixtures that have been damaged by misuse, dropping, crushing or inappropriate installation. Please see our policies for more information. We will either replace the fixture at no cost to you or return your money.

You can also reach us at 615-405-8095 (M-F 10:00 AM to 6:00 PM CST).

We do not accept returns on light bulbs.

Buyer will be responsible for return shipping.  If your item has a defect, we will gladly pay your return shipping. 

Return funds are never held--they will be sent to you as soon as we receive the return. Please note, it may take a full cycle for the return to show up on your credit card.

LightLady Studio cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to us.  When returning an item, please use a trackable shipping service and purchase shipping insurance.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at c.drennan@comcast.net.

Shipping
To return your product, you should mail the item to:

LightLady Studio
799 New Shackle Island Rd
Hendersonville Tennessee 37075